How to Spa

You can’t get any hipper than Hotel ZaZa

The Dallas Morning News
(Discover DFW)

The following information has been provided to assist you in creating the perfect ZaSpa experience. 

• Guests of ZaSpa must be at least 16 years of age for the use of the locker rooms, fitness facilities and spa treatments.  Spa services are available for guests under 16 with parental supervision.
• To ensure a healthy atmosphere for our guests, ZaSpa is a non-smoking environment.
• For the courtesy of our guests, cellular phone use is prohibited within spa premises.  We kindly request that all calls are concluded and cellular devices turned off prior to entering the locker rooms, and treatment areas.
• Whether it’s the room temperature, the amount of massage pressure, volume or selection of music, please feel free to share with your therapist, we want you to enjoy to the fullest.
• We request that you remove all jewelry and other valuables prior to visiting the spa.  For hotel guests, safety deposit boxes are located in your hotel room. Hotel ZaZa and ZaSpa are not responsible for lost, stolen or misplaced items.
• For your convenience, an automatic 20% gratuity will be added to all spa services.  Our spa associates will assist you with any pricing inquiries you may have at the time of your reservation. All spa treatments and fitness facility prices are subject to change without notice.

ZaSpa Hours of Operation

Please review our in room menu and contact the spa for additional information.

Reservations
We encourage our guests to schedule their appointments in advance to ensure your preferred treatment or therapist is available. Bookings made day of service and walk-in appointments are always welcome, based upon availability.  All reservations must be secured with a major credit card and telephone number.

ZaFitness Facilities
Guests visiting ZaSpa may utilize the fitness facilities during the time of their stay.  ZaSpa offers additional personal fitness performance training sessions with a certified fitness specialist upon request.  Please inquire with our spa receptionists for scheduling and additional information.

Arrival and Check-In Procedure
For the optimal spa experience, we recommend that you arrive at least 30 minutes prior to your scheduled appointment time so that you may relax and allow yourself ample time to don an oversized robe and slippers and enjoy our luxurious amenities and fun & unique surroundings.  We recommend showering prior to your appointment in order to receive full treatment benefit.

Gratuities
For your convenience, an 18% service charge will be added to all ZaSpa treatment prices. Gratuities should reflect your level of satisfaction with our services and your personal providers therefore; all additional gratuities are left solely at your discretion. Envelopes are provided at the spa checkout desk.

Cancellation Policy
We value your business and appreciate your cooperation with our cancellation policy.  Please respect our scheduling by keeping appointments whenever possible and providing a minimum of 24 hours notice when canceling or rescheduling appointments.  Because your services are guaranteed reservations reserved for you, full payment is required for the following conditions:

• Less than 24-hour notification to cancel or reschedule an appointment.
• No-show or missed appointments.
• Late arrivals
  Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests.  We regret that late arrivals will not receive extension of scheduled appointments.
• When booking your appointments within 24 hours Changes or Cancellations will be subject to a 30% charge.